Managed IT Services
Fully managed IT operations: helpdesk, network monitoring, endpoint security, backup, and strategic vCIO guidance, so your team can focus on running the business, not fighting technology fires.
Managed IT Services
- IT Help Desk & Support
- Network Management
- Endpoint Management
- Backup & Disaster Recovery
What We Deliver
A complete suite of Managed IT services, designed to work together or as standalone engagements.
IT Help Desk & Support
24/7 Level 1–3 technical support for your employees, resolving hardware, software, connectivity, and access issues with guaranteed response SLAs.
Network Management
Proactive monitoring, maintenance, and optimization of your LAN/WAN, firewalls, switches, and wireless infrastructure.
Endpoint Management
Centrally manage, secure, and patch all desktops, laptops, and mobile devices via MDM and endpoint security platforms.
Backup & Disaster Recovery
Automated backup, tested recovery procedures, and documented BCP/DRP plans that meet your RTO and RPO targets.
IT Procurement & Lifecycle
Hardware and software procurement at negotiated pricing, plus lifecycle management from deployment to secure disposal.
Why Choose InnovTen
We don't just deliver projects. We build partnerships that drive long-term outcomes.
- Flat-rate monthly pricing: no surprise invoices for routine support
- Dedicated account manager who knows your environment inside out
- On-site support available in Austin, Hyderabad, and London markets
- 99.9% uptime SLA backed by financial credits
- ITIL-aligned processes for consistent, measurable service delivery
- vCIO advisory included: strategic IT planning, budgeting, and vendor management
Technologies & Tools
We work with industry-leading platforms and tools, selected based on your requirements, not vendor relationships.
Not sure where to start?
Book a free 30-minute discovery call. We'll assess your needs and recommend the right starting point.
Book a CallOur Delivery Process
How we approach every Managed IT engagement, from first call to ongoing operations.
IT Environment Audit
Document all hardware, software, licenses, and contracts to establish a complete asset baseline.
Onboarding & Setup
Deploy monitoring agents, configure backup, integrate helpdesk, and onboard your users in 2–4 weeks.
Proactive Monitoring
Monitor infrastructure, endpoints, and security 24/7 with automated alerting and incident creation.
Support & Resolution
Handle all IT support tickets with SLA-backed response and resolution times, fully tracked in our ITSM portal.
Strategic Reviews
Monthly operational reviews and quarterly strategic vCIO sessions to align IT with your business roadmap.
IT Environment Audit
Document all hardware, software, licenses, and contracts to establish a complete asset baseline.
Onboarding & Setup
Deploy monitoring agents, configure backup, integrate helpdesk, and onboard your users in 2–4 weeks.
Proactive Monitoring
Monitor infrastructure, endpoints, and security 24/7 with automated alerting and incident creation.
Support & Resolution
Handle all IT support tickets with SLA-backed response and resolution times, fully tracked in our ITSM portal.
Strategic Reviews
Monthly operational reviews and quarterly strategic vCIO sessions to align IT with your business roadmap.
Managed IT in Action
Real-world applications across industries we've delivered for.
IT Outsourcing for SMB
Full IT department outsourcing for 50–200 employee companies with no internal IT staff.
Office 365 Migration
Complete migration from on-premises Exchange and file servers to Microsoft 365.
Ransomware Recovery
Emergency incident response, recovery from backup, and post-incident security hardening.
Multi-Site Network Upgrade
Standardize and modernize network infrastructure across 10+ office locations.
BYOD Program Management
Enroll and manage employee-owned devices with MDM policies while protecting company data.
Compliance IT Controls
Implement technical IT controls required for SOC 2, ISO 27001, or HIPAA audits.
M&A IT Integration
Merge acquired company's IT infrastructure and systems into parent company's environment.
Remote Work Enablement
Deploy and manage VPN, endpoint security, and collaboration tools for fully remote teams.
Explore Other Services
Our services are designed to work together. Most clients combine two or more for maximum impact.
Cloud & Infrastructure
Migrate, modernize, and manage your infrastructure across AWS, Azure, and GCP. From strategy and architecture to day-to-day operations, we make your cloud faster, safer, and more cost-efficient.
Learn moreCybersecurity & Compliance
Protect your business with proactive security, from zero-trust architecture and 24/7 threat monitoring to compliance readiness and penetration testing. We identify and eliminate vulnerabilities before attackers can exploit them.
Learn moreSoftware Engineering
Build robust, scalable software with senior engineers who own outcomes. From custom web and mobile applications to SaaS platforms and API ecosystems, we deliver production-grade code on time and on budget.
Learn moreReady to Get Started with Managed IT?
Tell us about your project. We'll respond within 24 hours with a clear next step.